I worked as a technical support and customer service representative for 6 years. After working for 6 years in a BPO company. I’ve realize why not try my luck working at home since most of my friends also worked at home. So resigned and look for a job online. That’s where I found ready247va, I started working for 247va since May of 2015 until present. I work as Virtual assistance for Real Estate for 4 years now. What I do is appointment setting, cold calling and pre market evaluation, sending contract using docusign, social media marketing, and skip tracing. I used several kinds of tools for example Better Voice, Mojo, Call tools, Call rails, Iqdial, I’m also using google voice and google hangouts and some other tools for Inbound. I also used tools for CRM like Podio and RealeFlow. For this span of time that I worked as a VA I can say that most of my clients are very satisfied with the service we provided them, especially with the appointments, the contracts and the deals made.
•Tertiary : Notre Dame of Midsayap College Bachelor in Secondary Education Major: English 2000-2004 University of the Philippines in the Visayas BA Psychology 1999-2000 •Secondary: Southern Christian College Poblacion 5. Midsayap, Cotabato S.Y: 1995-1999 WORKING EXPERIENCE •People Support Incorporated (February 2007-February 2008) Cebu City Philippines Position: Customer Service Representative-Internet Service Provider •Sutherland Global Services (October 2009- November 2012) Davao City, Philippines Position: Customer Service Representative-Financial Account •Offsourcing Philippines ( July 2012-November 2014 Davao City, Philippines Position: Fashion Consultant •Part time Real Estate VA (March – May 2019) Jessamine Repollo Rebenque has been working in the BPO industry for more than 9 years. She started as customer service representative for a US based internet provider and was also a fashion consultant for a brand of shoes in the US.
My name is Melany and I have been a virtual assistant for almost 4 years now and i had a experience in cold calling for preforeclosure, vacant, absentee and many more. I have an exellent interpersonal communication and through this i always make sure that building a rapport with the home owners to put them at ease during the call.I can also do negotiation with 60-70% minus the repair cost and do comparables to compare propeties that was recently sold to determine competitive market prices.
The tools that I am familiar with are mojo, calltools,Iqdial and many more and in addition i can also do skip tracing using beenverified, tru people search, craiglist and more.
I always make sure that the appointment i set is valid and motivated and for 8 hours shift i can dial 800-1000 calls and can guarantee that i can provide valid 3-5 appointments per week.
Hi! I am Joanallaine Garcia, I’ve been in the Customer Service Industry for 5 years,providing true and honest information for our customers, Been to a travel agency company and experience solving problems such as Hotel accommodation problems and emergency’s, Had experience troubleshooting for smart phones such as i phones, Been with an Online Shop Company for retail and E-grocery,handled return,refund and delivery that includes data inventory analyst. I have also experienced working as Real State agent for real state campaigns for 3 years, doing cold calling, pre market evaluation, negotiation, skip tracing, social media marketing and calling buyers. Being keen and hardworking is my key to set realistic customer expectations,not just to meet them, but to exceed them and able to achieve my goal.
I’ve been in the BPO industry for more than six years as a customer service representative, technical support representative and a subject matter expert. As a technical support representative with Microsoft Xbox and AT&T Uverse; I did basic troubleshooting and scheduling dispatch. As a customer service representative with Microsoft Xbox and eBay; I handled retention calls and disputes/mediation. As a subject matter expert for AT&T Uverse, I answered supervisor calls, call intervention, did call monitoring and coaching, and mentored new agents. I was also a Virtual Assistant for realtors and investors in the USA. My main task as a VA was to set up appointments through circle prospecting, calling expired/cancelled, FSBO’s, pre for-closed, tax delinquents and vacant calling lists. I also have experience working with rental management. I will work self-directed and figure things out whenever possible. I want a long-term, stable job where I can help you build your business.
Five years succcessful experience in BPO Industry Excellent communication skills; sincere commitment to providing quality customer service. Awarded as Top 2 best Representative entire Philippines site Consistently at the top reaching goal metrics Handled teams supporting newbies helping them reach their targets Techincal Service Representative •Assisted customers with their technical issues for IPTV service (Internet Protocol Television) HSIA service (High Speed Internet Access) and VOIP or Telephone service (Voice Over Internet Protocol). •Assisted customers on setting up and configuring their free membership email address. •Monitored possible and confirmed outage in the area includes communicating to the Networks Engineers. •Creating tickets to send a technician to out of service area. •Placing an outbound call to customers once job request is complete to ensure quality service..
I’ve been working in this industry as a Virtual assistant for almost 5 years. I mostly handle real estate campaigns doing cold calling, Pre market evaluation, negotiation, skip tracing,calling buyers and also social media marketing.
In addition to that regarding the skip tracing i usually use True People Search.com so i can track down most of the people living in the US, who have shared their personal information online at one point or another .
I also know how to use such as Podio for tracking, bettervoice and Skype for call back and inbound calls and also sometimes we can send our appointments using Skype. I can also do admin tasks such as texting using Podio.
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I’ve been working as a virtual assistant for real estate for 4 years specialized in handling different accounts in inbound and outbound calls either business to business or business to consumer.
– can do cold calling, pre market evaluation, negotiation, skiptracing, run comps, social media marketing and also calling buyers.I also have experience in calling Multi family, commercial, residential, buildings, apartments, townhouses and many more.
– An expert in using different types of dialer such as MOJOsells dialer, calltools, Iqdial,smartphone and many more
– I can also do admin task using different CRM’s like podio
– Can also do 500-1000 calls in a day for an 8hrs shift and 2-3 appointments per day.